Retail Sales Training

WHAT YOU WILL GET

Our Retail Sales Training course will help you develop your team into talented sales professionals, focused on delivering outstanding customer service and deliver on hitting targets.

Our dedicated trainers will transform your sales teams’ customer service skills, sales closing techniques, customer retention and up-selling.

The course combines all of this to give your team the essential skills, we have recognised as the most important qualities valued most by retail clients and customers

With sector specific training we can build a course suited perfectly to your needs. We are passionate about providing the highest standard of retail sales training and develop the skills of your team.

WHAT'S COVERED

  • Planning and preparation
  • Telephone manner
  • Listening skills
  • Cross-selling and up-selling
  • Creating a powerful opening statement
  • Building rapport
  • 6 components of success
  • FAB Selling (features/ advantages/ benefits)
  • Objection handling

What You Will Gain

  • Confidence to approach the customer and not pounce
  • The ability to be able to cope with and handle ‘I’m just looking’
  • The skills to treat every customer like a Hollywood A-Lister and deliver the WOW factor
  • The techniques of how to up-sell and cross-sell at every opportunity
  • The ability to turn a one off customer into a regular customer, that becomes a recommender
  • An increase in referred business